So HELP Me – Supervisor Edition
$450.00 – $695.00
The manager version of one of the best-selling customer service videos on the market.
Often the affect supervisors have on overall customer service is overlooked. Nonetheless, supervisors set the tone for the service customers will receive. When employees feel appreciated, they will often in turn show that same appreciation to customers. Similarly, an employee that feels unappreciated or disrespected may exhibit a lack of care toward customer problems and concerns.
This video will show supervisors how their behavior directly influences the service their team provides. After watching the “So HELP Me” (Supervisor Edition) video, your supervisors will know how to build a team that gives excellent service.
Incorporate this video in your supervisory or leadership training conference or seminar. It includes the DVD along with a leader’s guide and worksheets to stimulate discussion and hands-on learning.
Description
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don’t often look at how much a supervisor’s behavior influences the service a customer ultimately receives.
Additional information
Product Description
The manager version of one of the best-selling customer service videos on the market.
Often the affect supervisors have on overall customer service is overlooked. Nonetheless, supervisors set the tone for the service customers will receive. When employees feel appreciated, they will often in turn show that same appreciation to customers. Similarly, an employee that feels unappreciated or disrespected may exhibit a lack of care toward customer problems and concerns.
This video will show supervisors how their behavior directly influences the service their team provides. After watching the “So HELP Me” (Supervisor Edition) video, your supervisors will know how to build a team that gives excellent service.
Incorporate this video in your supervisory or leadership training conference or seminar. It includes the DVD along with a leader’s guide and worksheets to stimulate discussion and hands-on learning.
Conflict Resolution Made Simple Spanish Language Version
Diversity Made Simple Spanish Version
Related products
-
Diversity Made Simple Japanese Version
$195.00 – $499.00 Select options This product has multiple variants. The options may be chosen on the product page -
Diversity Made Simple and Diversity Made Simple for Managers Combo
$495.00 Select options This product has multiple variants. The options may be chosen on the product page -
Emotional Intelligence in the Workplace
$195.00 – $499.00 Select options This product has multiple variants. The options may be chosen on the product page -
Conflict Resolution Made Simple
$195.00 – $499.00 Select options This product has multiple variants. The options may be chosen on the product page
