Conflict Resolution Made Simple

Product Description

Teach your employees the valuable skill of conflict resolution.

 

 

 

Conflict is a natural part of any workplace, arising from diverse perspectives, priorities, and personalities. When handled incorrectly, conflict can tear a workplace apart.  However, when managed constructively, conflict can drive innovation, enhance collaboration, and create a more cohesive workplace.

 

 

 

This course covers:

 

 

 

• • The benefits of successfully addressing workplace conflict

 

• • Ineffective strategies

 

• • Acknowledge the conflict

 

• • Focus on common goals

 

• • Practice active listening

 

• • Use “I” statements

 

• • Seek mutual understanding

 

• • Brainstorm solutions together

 

• • Agree on a plan of action

 

• • Follow up

 

• • Neutral mediation