Emotional Intelligence in the Workplace Spanish Version

Product Description

Spanish Version

 

 

 

Emotional intelligence is the ability to be aware of, manage, and utilize one’s own and others’ emotions in personal and social relations.

 

 

 

Studies show that having a genius-level IQ or tremendous personal talent is less important than having emotional intelligence. People with high levels of emotional intelligence thrive in social situations and private interactions and react effectively and positively when they face strong personal emotions.

 

 

 

Make sure that your employees learn about emotional intelligence and how to apply it their work and personal lives.

 

 

 

Course Objectives

 

 

 

• • Use self-recognition to be aware of emotions and their effect on interpersonal relationships

 

• • Managing and channeling emotions to create positive results

 

• • Pause and think to prevent poor decisions and to enable good choices

 

• • Make decisions that align with principles and personal values

 

• • Use emotion as motivation to achieve positive results.

 

• • Use empathy to recognize and understand emotions in others

 

• • Recognize subconscious non-verbal cues in social and interpersonal communication

 

• • Listen to understand the emotions in others

 

• • Benefit from Criticism

 

• • Deliver positive and negative feedback

 

• • Have the strength and courage to apologize when it is warranted

 

• • Forgive others allows you to move on and not be held hostage by emotion.

 

• • Keep commitments, agreements, and promises

 

• • Help other succeed

 

• • Watch for manipulation